{"id":1604,"date":"2024-12-02T09:53:47","date_gmt":"2024-12-02T01:53:47","guid":{"rendered":"https:\/\/www.ecloudedge.com\/?p=1604"},"modified":"2026-03-30T17:32:31","modified_gmt":"2026-03-30T09:32:31","slug":"gateway-management","status":"publish","type":"post","link":"https:\/\/www.ecloudedge.com\/en\/gateway-management\/","title":{"rendered":"Gateway Management and Operation"},"content":{"rendered":"<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--is-open stk--single-open stk-block stk-5440b9d is-style-plain\" open data-block-id=\"5440b9d\"><style>.stk-5440b9d {border-style:solid !important;border-color:#dfdad1 !important;border-top-width:0px !important;border-right-width:0px !important;border-bottom-width:1px !important;border-left-width:0px !important;padding-bottom:24px !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-b7a2190 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"b7a2190\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-b7a2190-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-b7a2190-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-1dbc0e0\" data-block-id=\"1dbc0e0\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-e9fecce\" id=\"strong-strong-q-1-\uff1a-strong-strong-\u5982\u4f55\u78ba\u8a8d-gateway-\u7684\u904b\u4f5c\u72c0\u614b\u53ca\u5176\u8207-ot-device-\u548c-it-service-\u7684\u901a\u8a0a\u9023\u7dda\u70ba\u6b63\u5e38\u72c0\u614b\uff1f-strong-strong-strong-strong\" data-block-id=\"e9fecce\"><h4 class=\"stk-block-heading__text\"><strong><strong>Q1:<strong><strong>How to confirm the Gateway's operational status and its communication connections with OT Devices and IT Services are normal?<\/strong><\/strong><\/strong><\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-95edce8\" data-block-id=\"95edce8\"><span class=\"stk--svg-wrapper stk--has-icon2\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-95edce8\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-95-edce-8-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-95-edce-8-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"plus\" class=\"svg-inline--fa fa-plus fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/div><div class=\"stk--inner-svg stk--icon-2\" style=\"display:none\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-95edce8\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-95-edce-8-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-95-edce-8-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg aria-hidden=\"true\" data-prefix=\"fas\" data-icon=\"times\" class=\"svg-inline--fa fa-times fa-w-11\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 352 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-5f0f2ae stk-block-accordion__content\" data-v=\"4\" data-block-id=\"5f0f2ae\"><style>.stk-5f0f2ae-container{padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-5f0f2ae-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-5f0f2ae-inner-blocks\">\n<ul class=\"wp-block-list\">\n<li>Using the Live Monitor function:\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Go to the Gateway page \u2192 Click the NeoFlow tab.<\/li>\n\n\n\n<li>Click Live Monitor \u2192 Click Monitor.<\/li>\n\n\n\n<li>Confirm the following status:\n<ul start=\"1\" class=\"wp-block-list\">\n<li>Processor Status: Execution Success, indicating the Gateway is operating normally.<\/li>\n\n\n\n<li>OT Device and IT Service Status: Connection Success indicates normal communication.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-96ef912 is-style-plain\" data-block-id=\"96ef912\"><style>.stk-96ef912 {border-style:solid !important;border-color:#dfdad1 !important;border-top-width:0px !important;border-right-width:0px !important;border-bottom-width:1px !important;border-left-width:0px !important;padding-bottom:24px !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-d73049b stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"d73049b\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-d73049b-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-d73049b-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-b0b973f\" data-block-id=\"b0b973f\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-807ab6e\" id=\"strong-strong-q-2-gateway-\u904b\u884c\u8cc7\u8a0a\u591a\u4e45\u66f4\u65b0\u4e00\u6b21\uff1f-strong-strong\" data-block-id=\"807ab6e\"><h4 class=\"stk-block-heading__text\"><strong><strong>Q2: How often is the Gateway operating information updated?<\/strong><\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-fc1b1fb\" data-block-id=\"fc1b1fb\"><span class=\"stk--svg-wrapper stk--has-icon2\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-fc1b1fb\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-fc-1-b-1-fb-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-fc-1-b-1-fb-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"plus\" class=\"svg-inline--fa fa-plus fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/div><div class=\"stk--inner-svg stk--icon-2\" style=\"display:none\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-fc1b1fb\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-fc-1-b-1-fb-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-fc-1-b-1-fb-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg aria-hidden=\"true\" data-prefix=\"fas\" data-icon=\"times\" class=\"svg-inline--fa fa-times fa-w-11\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 352 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-36f4056 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"36f4056\"><style>.stk-36f4056-container{padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-36f4056-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-36f4056-inner-blocks\">\n<ul class=\"wp-block-list\">\n<li>Basic Information:\n<ul class=\"wp-block-list\">\n<li>Connection completed: After completing the connection with NeoEdge.<\/li>\n\n\n\n<li>Manual update: The user manually performs the update.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>App Info\n<ul class=\"wp-block-list\">\n<li>After NeoFlow Sync is completed, update every 10 seconds for 1 minute.<\/li>\n\n\n\n<li><strong>Scheduled update<\/strong>Updated once every 24 hours.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-58eae98 is-style-plain\" data-block-id=\"58eae98\"><style>.stk-58eae98 {border-style:solid !important;border-color:#dfdad1 !important;border-top-width:0px !important;border-right-width:0px !important;border-bottom-width:1px !important;border-left-width:0px !important;padding-bottom:24px !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-f97178a stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"f97178a\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-f97178a-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-f97178a-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-679a174\" data-block-id=\"679a174\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-76a87d6\" id=\"strong-strong-q-3-\uff1a-strong-gateway-\u662f\u5426\u81ea\u52d5\u5f9e-ot-device-\u7372\u53d6\u6578\u64da\u4e26\u5411-it-service-\u50b3\u9001\u8cc7\u6599\uff1f-strong-strong-strong\" data-block-id=\"76a87d6\"><h4 class=\"stk-block-heading__text\"><strong><strong>Q3:<strong>Does the Gateway automatically retrieve data from the OT Device and transmit it to the IT Service?<\/strong><\/strong><\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-d666593\" data-block-id=\"d666593\"><span class=\"stk--svg-wrapper stk--has-icon2\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-d666593\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-d-666593-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-d-666593-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"plus\" class=\"svg-inline--fa fa-plus fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/div><div class=\"stk--inner-svg stk--icon-2\" style=\"display:none\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-d666593\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-d-666593-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-d-666593-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg aria-hidden=\"true\" data-prefix=\"fas\" data-icon=\"times\" class=\"svg-inline--fa fa-times fa-w-11\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 352 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-43e54ac stk-block-accordion__content\" data-v=\"4\" data-block-id=\"43e54ac\"><style>.stk-43e54ac-container{padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-43e54ac-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-43e54ac-inner-blocks\">\n<p>Yes, after completing Sync NeoFlow to Gateway, the Gateway will automatically retrieve data from the OT Device based on the NeoFlow settings and automatically transmit the data according to the IT Service configuration.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-c4d9cae is-style-plain\" data-block-id=\"c4d9cae\"><style>.stk-c4d9cae {border-style:solid !important;border-color:#dfdad1 !important;border-top-width:0px !important;border-right-width:0px !important;border-bottom-width:1px !important;border-left-width:0px !important;padding-bottom:24px !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-4190704 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"4190704\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-4190704-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-4190704-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-6b52760\" data-block-id=\"6b52760\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-e376fb1\" id=\"strong-strong-q-4-\uff1a-strong-strong-\u4ec0\u9ebc\u662f-ot-device-profile-\u548c-it-service-profile-strong-strong-strong-strong\" data-block-id=\"e376fb1\"><h4 class=\"stk-block-heading__text\"><strong><strong>Question 4:<strong><strong>What are OT Device Profiles and IT Service Profiles?<\/strong><\/strong><\/strong><\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-b81785b\" data-block-id=\"b81785b\"><span class=\"stk--svg-wrapper stk--has-icon2\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-b81785b\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-b-81785-b-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-b-81785-b-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"plus\" class=\"svg-inline--fa fa-plus fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/div><div class=\"stk--inner-svg stk--icon-2\" style=\"display:none\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-b81785b\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-b-81785-b-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-b-81785-b-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg aria-hidden=\"true\" data-prefix=\"fas\" data-icon=\"times\" class=\"svg-inline--fa fa-times fa-w-11\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 352 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-eb0406b stk-block-accordion__content\" data-v=\"4\" data-block-id=\"eb0406b\"><style>.stk-eb0406b-container{padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-eb0406b-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-eb0406b-inner-blocks\">\n<ul class=\"wp-block-list\">\n<li><strong>OT Device Profile:<\/strong><br>OT Device communication setting templates, including communication type, parameters, and data request parameters, can be quickly configured in NeoEdge Central and reused in NeoFlow.<\/li>\n\n\n\n<li><strong>IT Service Profile:<\/strong><br>IT Service server connection configuration templates, including server type, parameters, and authentication CA files, can be quickly configured in NeoEdge Central and reused in NeoFlow.<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-47bd556 is-style-plain\" data-block-id=\"47bd556\"><style>.stk-47bd556 {border-style:solid !important;border-color:#dfdad1 !important;border-top-width:0px !important;border-right-width:0px !important;border-bottom-width:1px !important;border-left-width:0px !important;padding-bottom:24px !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-4f8d446 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"4f8d446\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-4f8d446-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-4f8d446-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-61b5275\" data-block-id=\"61b5275\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-b5a12af\" id=\"strong-strong-q-5-\uff1a-strong-strong-\u7de8\u8f2f-neo-flow\u4e2d\u7684-data-provider-ot-\u8207-message-destination-it-\u6703\u5f71\u97ffot-device-it-service-profile\u55ce\uff1f-strong-strong-strong-strong\" data-block-id=\"b5a12af\"><h4 class=\"stk-block-heading__text\"><strong><strong>Q5:<strong><strong>Does editing the Data Provider (OT) and Message Destination (IT) in NeoFlow affect the OT Device \/ IT Service Profile?<\/strong><\/strong><\/strong><\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-2c0b060\" data-block-id=\"2c0b060\"><span class=\"stk--svg-wrapper stk--has-icon2\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-2c0b060\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-2-c-0-b-060-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-2-c-0-b-060-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"plus\" class=\"svg-inline--fa fa-plus fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/div><div class=\"stk--inner-svg stk--icon-2\" style=\"display:none\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-2c0b060\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-2-c-0-b-060-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-2-c-0-b-060-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg aria-hidden=\"true\" data-prefix=\"fas\" data-icon=\"times\" class=\"svg-inline--fa fa-times fa-w-11\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 352 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-1fe4fde stk-block-accordion__content\" data-v=\"4\" data-block-id=\"1fe4fde\"><style>.stk-1fe4fde-container{padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-1fe4fde-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-1fe4fde-inner-blocks\">\n<p>It will not affect. The OT Device Profile and IT Service Profile are template settings. Edits in NeoFlow only apply to the current configuration and will not change the original Profile content.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-fda051b is-style-plain\" data-block-id=\"fda051b\"><style>.stk-fda051b {border-style:solid !important;border-color:#dfdad1 !important;border-top-width:0px !important;border-right-width:0px !important;border-bottom-width:1px !important;border-left-width:0px !important;padding-bottom:24px !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-e94935f stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"e94935f\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-e94935f-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-e94935f-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-ce5aadb\" data-block-id=\"ce5aadb\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-d9e8ebd\" id=\"strong-strong-q-6-\uff1a-strong-strong-\u70ba\u4ec0\u9ebc\u7121\u6cd5\u65b0\u589e-neo-flow-\u5230-gateway\uff1f-strong-strong-strong-strong\" data-block-id=\"d9e8ebd\"><h4 class=\"stk-block-heading__text\"><strong><strong>Question 6:<strong><strong>Why can't I add NeoFlow to Gateway?<\/strong><\/strong><\/strong><\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-ef7f3a6\" data-block-id=\"ef7f3a6\"><span class=\"stk--svg-wrapper stk--has-icon2\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-ef7f3a6\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-ef-7-f-3-a-6-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-ef-7-f-3-a-6-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"plus\" class=\"svg-inline--fa fa-plus fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/div><div class=\"stk--inner-svg stk--icon-2\" style=\"display:none\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-ef7f3a6\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-ef-7-f-3-a-6-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-ef-7-f-3-a-6-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg aria-hidden=\"true\" data-prefix=\"fas\" data-icon=\"times\" class=\"svg-inline--fa fa-times fa-w-11\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 352 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-d96e9d8 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"d96e9d8\"><style>.stk-d96e9d8-container{padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-d96e9d8-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-d96e9d8-inner-blocks\">\n<ul class=\"wp-block-list\">\n<li><strong>Possible causes<\/strong>\uff1a\n<ol class=\"wp-block-list\">\n<li>License insufficient: Your company NeoEdge X license count has reached the limit, and you cannot add more NeoFlow.<\/li>\n\n\n\n<li>Insufficient permissions: You need Application Management permissions to add NeoFlow to Gateway.<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li><strong>Solution<\/strong>\uff1a\n<ul start=\"1\" class=\"wp-block-list\">\n<li>Check NeoEdge X License Status:\n<ol class=\"wp-block-list\">\n<li>Log in to NeoEdge Central.<\/li>\n\n\n\n<li>Go to the Company Account page.<\/li>\n\n\n\n<li>Switch to the NeoEdge X License tab and check if the available license count has been exceeded.<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li>Handling insufficient license situations: Please contact your administrator to purchase more licenses or release unused licenses.<\/li>\n\n\n\n<li>Confirm operation authority\n<ul class=\"wp-block-list\">\n<li>Confirm that you have Application Management permissions.<\/li>\n\n\n\n<li>If you do not have this permission, please contact the administrator to grant the corresponding permission.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-4da18a0 is-style-plain\" data-block-id=\"4da18a0\"><style>.stk-4da18a0 {border-style:solid !important;border-color:#dfdad1 !important;border-top-width:0px !important;border-right-width:0px !important;border-bottom-width:1px !important;border-left-width:0px !important;padding-bottom:24px !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-c9f14d8 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"c9f14d8\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-c9f14d8-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-c9f14d8-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-beedead\" data-block-id=\"beedead\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-8063130\" id=\"strong-strong-q-7-\uff1a-strong-strong-strong-strong-\u4f7f\u7528-modbus-rtu-\u6216-texol-\u6642\uff0c\u5982\u4f55\u8b8a\u66f4-serial-port-interface-\u4ee5\u53ca\u5176\u4ed6\u8a2d\u5b9a\uff1f-strong-strong-strong-strong-strong-strong\" data-block-id=\"8063130\"><h4 class=\"stk-block-heading__text\"><strong><strong>Q7:<strong><strong><strong><strong>When using Modbus RTU or TEXOL, how do I change the serial port interface and other settings?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-0a002da\" data-block-id=\"0a002da\"><span class=\"stk--svg-wrapper stk--has-icon2\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-0a002da\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-0-a-002-da-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-0-a-002-da-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"plus\" class=\"svg-inline--fa fa-plus fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/div><div class=\"stk--inner-svg stk--icon-2\" style=\"display:none\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-0a002da\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-0-a-002-da-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-0-a-002-da-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg aria-hidden=\"true\" data-prefix=\"fas\" data-icon=\"times\" class=\"svg-inline--fa fa-times fa-w-11\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 352 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-26f384d stk-block-accordion__content\" data-v=\"4\" data-block-id=\"26f384d\"><style>.stk-26f384d-container{padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-26f384d-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-26f384d-inner-blocks\">\n<ul class=\"wp-block-list\">\n<li>How to change Serial Port Interface (RS 232, RS 485), please refer to<a href=\"https:\/\/www.ecloudedge.com\/en\/%e5%a6%82%e4%bd%95%e8%a8%ad%e5%ae%9a%e5%ba%8f%e5%88%97%e5%9f%a0%e4%bb%8b%e9%9d%a2\/\">How to configure a serial port interface<\/a><\/li>\n\n\n\n<li>How to change other Serial Port settings\n<ol class=\"wp-block-list\">\n<li>Log in to NeoEdge Central and go to the Gateway page.<\/li>\n\n\n\n<li>Open the Gateway Profile tab, then click the Gateway you wish to edit.<\/li>\n\n\n\n<li>Click Edit, adjust the Serial Port mount path, and set parameters (such as baud rate, data bits, stop bits) according to the OT device's protocol.<\/li>\n\n\n\n<li>Please refer to the IPC manual you are using to confirm the correct COM port path settings.<\/li>\n\n\n\n<li>Retry Sync operation after saving.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-71af980 is-style-plain\" data-block-id=\"71af980\"><style>.stk-71af980 {border-style:solid !important;border-color:#dfdad1 !important;border-top-width:0px !important;border-right-width:0px !important;border-bottom-width:1px !important;border-left-width:0px !important;padding-bottom:24px !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-4b3d4bf stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"4b3d4bf\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-4b3d4bf-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-4b3d4bf-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-c3efc98\" data-block-id=\"c3efc98\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-8e5176c\" id=\"strong-strong-q-8-\uff1a-strong-strong-strong-strong-\u7576\u4f7f\u7528-modbus-rtu\u6642\uff0c\u70ba\u4ec0\u9ebc\u7121\u6cd5\u7372\u53d6\u8cc7\u6599\uff1f-strong-strong-strong-strong-strong-strong\" data-block-id=\"8e5176c\"><h4 class=\"stk-block-heading__text\"><strong><strong>Q8:<strong><strong><strong><strong>When using Modbus RTU, why can't I get data?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-ab08980\" data-block-id=\"ab08980\"><span class=\"stk--svg-wrapper stk--has-icon2\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-ab08980\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-ab-08980-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-ab-08980-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"plus\" class=\"svg-inline--fa fa-plus fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/div><div class=\"stk--inner-svg stk--icon-2\" style=\"display:none\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-ab08980\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-ab-08980-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-ab-08980-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg aria-hidden=\"true\" data-prefix=\"fas\" data-icon=\"times\" class=\"svg-inline--fa fa-times fa-w-11\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 352 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-81be9be stk-block-accordion__content\" data-v=\"4\" data-block-id=\"81be9be\"><style>.stk-81be9be-container{padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-81be9be-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-81be9be-inner-blocks\">\n<ul class=\"wp-block-list\">\n<li><strong>Reason<\/strong>\uff1a\n<ol class=\"wp-block-list\">\n<li>The OT device's communication protocol is configured incorrectly.<\/li>\n\n\n\n<li>Gateway's serial port settings do not match device configuration.<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li><strong>Solution<\/strong>\uff1a\n<ol class=\"wp-block-list\">\n<li>Check the protocol parameters of the OT device (e.g., baud rate, data bits, stop bits, Slave ID).<\/li>\n\n\n\n<li>Log in to NeoEdge Central, navigate to the Gateway Profile tab, and check if the Serial Port Connection Setting is correct.<\/li>\n\n\n\n<li>After confirming the configuration is consistent, save and try to retrieve the data again.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-f0ef08e is-style-plain\" data-block-id=\"f0ef08e\"><style>.stk-f0ef08e {border-style:solid !important;border-color:#dfdad1 !important;border-top-width:0px !important;border-right-width:0px !important;border-bottom-width:1px !important;border-left-width:0px !important;padding-bottom:24px !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-3282297 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"3282297\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-3282297-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-3282297-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-5230cc3\" data-block-id=\"5230cc3\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-5e77e76\" id=\"strong-strong-q-9-\uff1a-strong-strong-strong-strong-neo-edge-x\u7684-neo-flow-\u8207-remote-desktop-service-\u529f\u80fd\u652f\u63f4\u54ea\u4e9b\u8a2d\u5099\u67b6\u69cb\u8207\u4f5c\u696d\u7cfb\u7d71\uff1f-strong-strong-strong-strong-strong-strong\" data-block-id=\"5e77e76\"><h4 class=\"stk-block-heading__text\"><strong><strong>Q9:<strong><strong><strong><strong>What device architectures and operating systems do NeoEdge X's NeoFlow and Remote Desktop Service support?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-138d932\" data-block-id=\"138d932\"><span class=\"stk--svg-wrapper stk--has-icon2\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-138d932\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-138-d-932-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-138-d-932-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"plus\" class=\"svg-inline--fa fa-plus fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/div><div class=\"stk--inner-svg stk--icon-2\" style=\"display:none\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-138d932\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-138-d-932-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-138-d-932-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg aria-hidden=\"true\" data-prefix=\"fas\" data-icon=\"times\" class=\"svg-inline--fa fa-times fa-w-11\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 352 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-1049780 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"1049780\"><style>.stk-1049780-container{padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-1049780-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-1049780-inner-blocks\">\n<ul class=\"wp-block-list\">\n<li><strong><strong><strong><strong><strong><strong>NeoFlow<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Support structure<\/strong>:\n<ul class=\"wp-block-list\">\n<li>x86-64<\/li>\n\n\n\n<li>arm64<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Supported operating systems<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Ubuntu 20.04 x86-64<\/li>\n\n\n\n<li>Ubuntu 22.04 x86-64<\/li>\n\n\n\n<li>Debian 11 AArch64<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong><strong><strong><strong><strong><strong>Remote Desktop Service<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Support structure<\/strong>:\n<ul class=\"wp-block-list\">\n<li>x86-64<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Supported operating systems<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Ubuntu 22.04 LTS Desktop OS<\/li>\n\n\n\n<li>Windows 10\/11 OS<\/li>\n\n\n\n<li>Windows Server 2022<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Solution: <a href=\"https:\/\/www.ecloudedge.com\/en\/remote-desktop-service\/\">Remote Desktop Services<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>The operating systems listed above have been fully tested and compatibility is ensured.<br>If you need to install other versions of the operating system, it is recommended to contact our technical team first to confirm compatibility and potential risks, so as to avoid abnormal system operation.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-01eaefa is-style-plain\" data-block-id=\"01eaefa\"><style>.stk-01eaefa {border-style:solid !important;border-color:#dfdad1 !important;border-top-width:0px !important;border-right-width:0px !important;border-bottom-width:1px !important;border-left-width:0px !important;padding-bottom:24px !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-ede1f58 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"ede1f58\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-ede1f58-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-ede1f58-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-db17ab2\" data-block-id=\"db17ab2\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-7ed5d1d\" id=\"strong-strong-q-10-\uff1a-strong-strong-strong-strong-\u5982\u4f55\u5728-azure-io-t-hub\u4e0a\u67e5\u770b-neo-edge-x\u50b3\u9001\u7684\u8cc7\u6599\uff1f-strong-strong-strong-strong-strong-strong\" data-block-id=\"7ed5d1d\"><h4 class=\"stk-block-heading__text\"><strong><strong>Q10:<strong><strong><strong><strong>How to view data sent by NeoEdge X on Azure IoT Hub?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-f61b8fc\" data-block-id=\"f61b8fc\"><span class=\"stk--svg-wrapper stk--has-icon2\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-f61b8fc\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-f-61-b-8-fc-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-f-61-b-8-fc-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"plus\" class=\"svg-inline--fa fa-plus fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/div><div class=\"stk--inner-svg stk--icon-2\" style=\"display:none\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-f61b8fc\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-f-61-b-8-fc-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-f-61-b-8-fc-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg aria-hidden=\"true\" data-prefix=\"fas\" data-icon=\"times\" class=\"svg-inline--fa fa-times fa-w-11\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 352 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-96ccf25 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"96ccf25\"><style>.stk-96ccf25-container{padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-96ccf25-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-96ccf25-inner-blocks\">\n<ul class=\"wp-block-list\">\n<li><strong>Solution<\/strong>:\n<ol class=\"wp-block-list\">\n<li>Download and install Azure IoT Explorer.<\/li>\n\n\n\n<li>Sign in with your Azure account and connect to the corresponding IoT Hub.<\/li>\n\n\n\n<li>Browse the device list and select the target device.<\/li>\n\n\n\n<li>Check the Telemetry data stream to confirm if data was uploaded successfully.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-8fc7014 is-style-plain\" data-block-id=\"8fc7014\"><style>.stk-8fc7014 {border-style:solid !important;border-color:#dfdad1 !important;border-top-width:0px !important;border-right-width:0px !important;border-bottom-width:1px !important;border-left-width:0px !important;padding-bottom:24px !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-aab1dfd stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"aab1dfd\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-aab1dfd-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-aab1dfd-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-4fc8d88\" data-block-id=\"4fc8d88\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-e1d351a\" id=\"strong-strong-q-11-\uff1a-strong-strong-strong-strong-\u70ba\u4ec0\u9ebc\u8f38\u5165-neo-edge-x-command\u5f8c\uff0c\u7121\u6cd5\u5b89\u88dd\u6210\u529f\uff1f-strong-strong-strong-strong-strong-strong\" data-block-id=\"e1d351a\"><h4 class=\"stk-block-heading__text\"><strong><strong>Q11:<strong><strong><strong><strong>Why can't I install it after entering the NeoEdge X command?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-b13b467\" data-block-id=\"b13b467\"><span class=\"stk--svg-wrapper stk--has-icon2\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-b13b467\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-b-13-b-467-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-b-13-b-467-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"plus\" class=\"svg-inline--fa fa-plus fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/div><div class=\"stk--inner-svg stk--icon-2\" style=\"display:none\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-b13b467\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-b-13-b-467-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-b-13-b-467-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg aria-hidden=\"true\" data-prefix=\"fas\" data-icon=\"times\" class=\"svg-inline--fa fa-times fa-w-11\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 352 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-9d35898 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"9d35898\"><style>.stk-9d35898-container{padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-9d35898-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-9d35898-inner-blocks\">\n<ul class=\"wp-block-list\">\n<li><strong>Reason<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Insufficient administrator privileges: Installing Command must be performed as a user with sudo privileges.<\/li>\n\n\n\n<li>Command Expired: Commands are only valid for 24 hours after generation and will not be usable once expired.<\/li>\n\n\n\n<li>Device Offline: The device cannot connect to the external network, causing the installation to fail.<\/li>\n\n\n\n<li>NeoEdge X version and hardware or operating system mismatch: When adding a Gateway, the selected OS version does not match the device's actual hardware architecture or operating system.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Solution<\/strong>:\n<ol class=\"wp-block-list\">\n<li><strong>Acquire administrator privileges<\/strong>\uff1a\n<ul class=\"wp-block-list\">\n<li>If the error message \"user is not in the sudoers file. This incident will be reported.\" appears, it means the current user cannot execute sudo.<\/li>\n\n\n\n<li>Contact the system administrator for permissions, or try again with an account that has sudo privileges.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Check equipment network connection<\/strong>\uff1a\n<ul class=\"wp-block-list\">\n<li>Ensure the device is enabled and the network configuration is correct. On the device, perform a ping to google.com to confirm normal access to the external network.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Check Command Status<\/strong>\uff1a\n<ul class=\"wp-block-list\">\n<li>Confirm the Command was generated within 24 hours and has not been reused.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Regenerate Command<\/strong>\uff1a\n<ul class=\"wp-block-list\">\n<li>If the Command has expired, please regenerate a new Command in NeoEdge Central and try installing again.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Check hardware and OS support:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Confirm that the OS Version selected for the new Gateway matches the actual device. If they do not match, adjust the device or reconfigure the Gateway.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-89bb809 is-style-plain\" data-block-id=\"89bb809\"><style>.stk-89bb809 {border-style:solid !important;border-color:#dfdad1 !important;border-top-width:0px !important;border-right-width:0px !important;border-bottom-width:1px !important;border-left-width:0px !important;padding-bottom:24px !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-b313e9d stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"b313e9d\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-b313e9d-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-b313e9d-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-19f3314\" data-block-id=\"19f3314\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-6a67abe\" id=\"strong-strong-q-12-\uff1a-strong-strong-strong-strong-strong-\u70ba\u4ec0\u9ebc-neo-edge-x-\u5b89\u88dd\u6210\u529f\u5f8c\u7121\u6cd5\u5efa\u7acb\u8207-neo-edge-central\u7684\u9023\u7dda\uff1f-strong-strong-strong-strong-strong-strong-strong\" data-block-id=\"6a67abe\"><h4 class=\"stk-block-heading__text\"><strong><strong>Q12:<strong><strong><strong><strong><strong>Why can't NeoEdge X establish a connection with NeoEdge Central after a successful installation?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-552f44a\" data-block-id=\"552f44a\"><span class=\"stk--svg-wrapper stk--has-icon2\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-552f44a\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-552-f-44-a-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-552-f-44-a-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"plus\" class=\"svg-inline--fa fa-plus fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/div><div class=\"stk--inner-svg stk--icon-2\" style=\"display:none\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-552f44a\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-552-f-44-a-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-552-f-44-a-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg aria-hidden=\"true\" data-prefix=\"fas\" data-icon=\"times\" class=\"svg-inline--fa fa-times fa-w-11\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 352 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-90a4f12 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"90a4f12\"><style>.stk-90a4f12-container{padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-90a4f12-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-90a4f12-inner-blocks\">\n<ul class=\"wp-block-list\">\n<li><strong>Reason<\/strong>\uff1aThe device is not properly connected to the network, or the necessary communication ports are not enabled.<\/li>\n\n\n\n<li><strong>Solution<\/strong>\uff1a\n<ol class=\"wp-block-list\">\n<li><strong>Check network connection<\/strong>\uff1a\n<ul class=\"wp-block-list\">\n<li>On the device, execute ping google.com to confirm normal access to the external network.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Check port status<\/strong>\uff1a\n<ul class=\"wp-block-list\">\n<li>Ensure that ports 443 and 8883 are open for external connections on the device. Run the following command to verify the port status:\n<ol style=\"list-style-type:lower-alpha\" class=\"wp-block-list\">\n<li>echo | openssl s_client -connect mqtt.neoedgecentral.com:8883 2&gt;\/dev\/null | openssl x509 -text<\/li>\n\n\n\n<li>echo | openssl s_client -connect pic.neoedgecentral.com:443 2&gt;\/dev\/null | openssl x509 -text<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n\n\n\n<p>If you are unable to connect, check your firewall settings or contact your network administrator for assistance.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-9d960ca is-style-plain\" data-block-id=\"9d960ca\"><style>.stk-9d960ca {border-style:solid !important;border-color:#dfdad1 !important;border-top-width:0px !important;border-right-width:0px !important;border-bottom-width:1px !important;border-left-width:0px !important;padding-bottom:24px !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-f2a3b50 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"f2a3b50\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-f2a3b50-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-f2a3b50-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-f70c0da\" data-block-id=\"f70c0da\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-6cfd90e\" id=\"strong-strong-q-13-\uff1a-strong-strong-strong-strong-strong-neo-edge-central-\u662f\u5426\u652f\u63f4\u5c07\u540c\u4e00\u53f0-gateway-\u5206\u914d\u81f3\u591a\u500b\u5c08\u6848\uff1f-strong-strong-strong-strong-strong-strong-strong\" data-block-id=\"6cfd90e\"><h4 class=\"stk-block-heading__text\"><strong><strong>Q13:<strong><strong><strong><strong><strong>Does NeoEdge Central support assigning the same Gateway to multiple projects?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-042379e\" data-block-id=\"042379e\"><span class=\"stk--svg-wrapper stk--has-icon2\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-042379e\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-042379-e-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-042379-e-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"plus\" class=\"svg-inline--fa fa-plus fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/div><div class=\"stk--inner-svg stk--icon-2\" style=\"display:none\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-042379e\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-042379-e-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-042379-e-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg aria-hidden=\"true\" data-prefix=\"fas\" data-icon=\"times\" class=\"svg-inline--fa fa-times fa-w-11\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 352 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-84dfc60 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"84dfc60\"><style>.stk-84dfc60-container{padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-84dfc60-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-84dfc60-inner-blocks\">\n<ul class=\"wp-block-list\">\n<li><strong>Not supported at the moment<\/strong>The same Gateway cannot be assigned to multiple projects simultaneously.<\/li>\n\n\n\n<li>If you need to move the Gateway to another project, follow these steps:\n<ol class=\"wp-block-list\">\n<li><strong>Remove Gateway from the original project<\/strong>\uff1a\n<ul class=\"wp-block-list\">\n<li>Log in to NeoEdge Central and navigate to the original project that the Gateway belongs to.<\/li>\n\n\n\n<li>Confirm Gateway has completed data processing and safely remove Gateway.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Reconfigure Gateway in New Project<\/strong>\uff1a\n<ul class=\"wp-block-list\">\n<li>Switch to the target project, add the Gateway, and re-complete the configuration and installation process.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>Important reminder:<\/strong><br>Deleting and reassigning projects are irreversible operations. Data within the project cannot be recovered. Therefore, before proceeding with deletion, please thoroughly review the project's contents and ensure you have backed up all necessary data.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-f847c81 is-style-plain\" data-block-id=\"f847c81\"><style>.stk-f847c81 {border-style:solid !important;border-color:#dfdad1 !important;border-top-width:0px !important;border-right-width:0px !important;border-bottom-width:1px !important;border-left-width:0px !important;padding-bottom:24px !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-029f9c6 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"029f9c6\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-029f9c6-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-029f9c6-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-460ab5d\" data-block-id=\"460ab5d\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-1a8778d\" id=\"strong-strong-q-14-\uff1a-strong-strong-strong-strong-strong-strong-strong-\u70ba\u4ec0\u9ebc\u5728-remote-desktop-service-rdp-\u555f\u7528\u6642\uff0c-gateway-\u56e0-reboot-\u6216\u7db2\u8def\u65b7\u7dda\u6062\u5fa9\u5f8c\uff0crdp-\u7121\u6cd5\u91cd\u65b0\u9023\u7dda\uff1f-strong-strong-strong-strong-strong-strong-strong-strong-strong\" data-block-id=\"1a8778d\"><h4 class=\"stk-block-heading__text\"><strong><strong>Q14:<strong><strong><strong><strong><strong><strong><strong>Why can't RDP reconnect when the Gateway becomes available again after a reboot or network disconnection when Remote Desktop Services (RDP) is enabled?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-d3aa42e\" data-block-id=\"d3aa42e\"><span class=\"stk--svg-wrapper stk--has-icon2\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-d3aa42e\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-d-3-aa-42-e-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-d-3-aa-42-e-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"plus\" class=\"svg-inline--fa fa-plus fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/div><div class=\"stk--inner-svg stk--icon-2\" style=\"display:none\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-d3aa42e\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-d-3-aa-42-e-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-d-3-aa-42-e-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg aria-hidden=\"true\" data-prefix=\"fas\" data-icon=\"times\" class=\"svg-inline--fa fa-times fa-w-11\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 352 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-afa526b stk-block-accordion__content\" data-v=\"4\" data-block-id=\"afa526b\"><style>.stk-afa526b-container{padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-afa526b-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-afa526b-inner-blocks\">\n<ul class=\"wp-block-list\">\n<li><strong>Reason:<\/strong>To meet information security requirements, RDP connections are not automatically enabled by default on the Gateway. Therefore, the inability to connect to RDP after a Gateway reboot or recovery is by design to comply with security.<\/li>\n\n\n\n<li><strong>Solution<\/strong>\n<ol class=\"wp-block-list\">\n<li>Close RDP tab.<\/li>\n\n\n\n<li>Re-enable RDP services to restore connectivity.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk--single-open stk-block stk-5433b21 is-style-plain\" data-block-id=\"5433b21\"><style>.stk-5433b21 {border-style:solid !important;border-color:#dfdad1 !important;border-top-width:0px !important;border-right-width:0px !important;border-bottom-width:1px !important;border-left-width:0px !important;padding-bottom:24px !important;}<\/style>\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-c565ba0 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"c565ba0\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-c565ba0-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-c565ba0-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-c9fd596\" data-block-id=\"c9fd596\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-c29c674\" id=\"strong-strong-q-15-\uff1a-strong-strong-strong-strong-strong-strong-strong-\u70ba\u4ec0\u9ebc\u7121\u6cd5\u5728-remote-desktop-service-rdp-\u4e2d\u9032\u884c\u6587\u5b57\u7684\u8907\u88fd\u8207\u8cbc\u4e0a\u64cd\u4f5c\uff1f-strong-strong-strong-strong-strong-strong-strong-strong-strong\" data-block-id=\"c29c674\"><h4 class=\"stk-block-heading__text\"><strong><strong>Q15:<strong><strong><strong><strong><strong><strong><strong>Why can't I copy and paste text in Remote Desktop Services (RDP)?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-1b68ca9\" data-block-id=\"1b68ca9\"><span class=\"stk--svg-wrapper stk--has-icon2\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-1b68ca9\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-1-b-68-ca-9-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-1-b-68-ca-9-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"plus\" class=\"svg-inline--fa fa-plus fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/div><div class=\"stk--inner-svg stk--icon-2\" style=\"display:none\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-1b68ca9\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-1-b-68-ca-9-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-1-b-68-ca-9-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg aria-hidden=\"true\" data-prefix=\"fas\" data-icon=\"times\" class=\"svg-inline--fa fa-times fa-w-11\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 352 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-ad2e83e stk-block-accordion__content\" data-v=\"4\" data-block-id=\"ad2e83e\"><style>.stk-ad2e83e-container{padding-top:0px !important;padding-right:0px !important;padding-bottom:0px !important;padding-left:0px !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-ad2e83e-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-ad2e83e-inner-blocks\">\n<ul class=\"wp-block-list\">\n<li><strong>Reason:<\/strong>This is usually because the browser's clipboard function is turned off. The clipboard is the function used to handle copy and paste operations. Once it's turned off, these operations naturally become unusable.<\/li>\n\n\n\n<li><strong>Solution<\/strong>Open the browser's clipboard functionality:\n<ul class=\"wp-block-list\">\n<li>Here are common browser solutions:\n<ul class=\"wp-block-list\">\n<li><strong>Chrome browser<\/strong>Click Settings to the left of the RDP URL\n<ul class=\"wp-block-list\">\n<li>Step 1: If the clipboard option is enabled<\/li>\n\n\n\n<li>Step 2: If there is no clipboard option, go to \u201dSite Settings\u201d<\/li>\n\n\n\n<li>Step 3: Enable the clipboard option \u201dAllow.\u201d<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"407\" src=\"https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/12\/\u87a2\u5e55\u64f7\u53d6\u756b\u9762-2024-12-26-145849-1024x407.png\" alt=\"\" class=\"wp-image-2132\" srcset=\"https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/12\/\u87a2\u5e55\u64f7\u53d6\u756b\u9762-2024-12-26-145849-1024x407.png 1024w, https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/12\/\u87a2\u5e55\u64f7\u53d6\u756b\u9762-2024-12-26-145849-300x119.png 300w, https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/12\/\u87a2\u5e55\u64f7\u53d6\u756b\u9762-2024-12-26-145849-768x305.png 768w, https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/12\/\u87a2\u5e55\u64f7\u53d6\u756b\u9762-2024-12-26-145849-18x7.png 18w, https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/12\/\u87a2\u5e55\u64f7\u53d6\u756b\u9762-2024-12-26-145849.png 1438w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"359\" src=\"https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/12\/\u87a2\u5e55\u64f7\u53d6\u756b\u9762-2024-12-26-150216-1024x359.png\" alt=\"\" class=\"wp-image-2134\" srcset=\"https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/12\/\u87a2\u5e55\u64f7\u53d6\u756b\u9762-2024-12-26-150216-1024x359.png 1024w, https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/12\/\u87a2\u5e55\u64f7\u53d6\u756b\u9762-2024-12-26-150216-300x105.png 300w, https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/12\/\u87a2\u5e55\u64f7\u53d6\u756b\u9762-2024-12-26-150216-768x269.png 768w, https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/12\/\u87a2\u5e55\u64f7\u53d6\u756b\u9762-2024-12-26-150216-18x6.png 18w, https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/12\/\u87a2\u5e55\u64f7\u53d6\u756b\u9762-2024-12-26-150216.png 1421w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Microsoft Edge<\/strong>Click Settings to the left of the RDP URL\n<ul class=\"wp-block-list\">\n<li>Step 1: If there are clipboard options, allow them.<\/li>\n\n\n\n<li>Step 2: If there is no clipboard option, go to \u201dSite permissions\u201d.\u201d<\/li>\n\n\n\n<li>Step 3: Enable the clipboard option \u201dAllow.\u201d<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"501\" src=\"https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/12\/\u87a2\u5e55\u64f7\u53d6\u756b\u9762-2024-12-26-150811-1024x501.png\" alt=\"\" class=\"wp-image-2135\" srcset=\"https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/12\/\u87a2\u5e55\u64f7\u53d6\u756b\u9762-2024-12-26-150811-1024x501.png 1024w, https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/12\/\u87a2\u5e55\u64f7\u53d6\u756b\u9762-2024-12-26-150811-300x147.png 300w, https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/12\/\u87a2\u5e55\u64f7\u53d6\u756b\u9762-2024-12-26-150811-768x376.png 768w, https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/12\/\u87a2\u5e55\u64f7\u53d6\u756b\u9762-2024-12-26-150811-18x9.png 18w, https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/12\/\u87a2\u5e55\u64f7\u53d6\u756b\u9762-2024-12-26-150811.png 1266w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"603\" src=\"https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/12\/\u87a2\u5e55\u64f7\u53d6\u756b\u9762-2024-12-26-150858-1024x603.png\" alt=\"\" class=\"wp-image-2136\" srcset=\"https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/12\/\u87a2\u5e55\u64f7\u53d6\u756b\u9762-2024-12-26-150858-1024x603.png 1024w, https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/12\/\u87a2\u5e55\u64f7\u53d6\u756b\u9762-2024-12-26-150858-300x177.png 300w, https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/12\/\u87a2\u5e55\u64f7\u53d6\u756b\u9762-2024-12-26-150858-768x452.png 768w, https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/12\/\u87a2\u5e55\u64f7\u53d6\u756b\u9762-2024-12-26-150858-18x12.png 18w, https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/12\/\u87a2\u5e55\u64f7\u53d6\u756b\u9762-2024-12-26-150858.png 1262w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Q1\uff1a\u5982\u4f55\u78ba\u8a8d Gateway \u7684\u904b\u4f5c\u72c0\u614b\u53ca\u5176\u8207 OT Device \u548c IT Service \u7684\u901a\u8a0a\u9023\u7dda\u70ba\u6b63 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1248,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[11],"tags":[10],"class_list":["post-1604","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-faq","tag-neoc"],"blocksy_meta":[],"uagb_featured_image_src":{"full":["https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/11\/images-1.jpg",318,159,false],"thumbnail":["https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/11\/images-1-150x150.jpg",150,150,true],"medium":["https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/11\/images-1-300x150.jpg",300,150,true],"medium_large":["https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/11\/images-1.jpg",318,159,false],"large":["https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/11\/images-1.jpg",318,159,false],"1536x1536":["https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/11\/images-1.jpg",318,159,false],"2048x2048":["https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/11\/images-1.jpg",318,159,false],"trp-custom-language-flag":["https:\/\/www.ecloudedge.com\/wp-content\/uploads\/2024\/11\/images-1-18x9.jpg",18,9,true]},"uagb_author_info":{"display_name":"kevinkao","author_link":"https:\/\/www.ecloudedge.com\/en\/author\/kevinkao\/"},"uagb_comment_info":0,"uagb_excerpt":"Q1\uff1a\u5982\u4f55\u78ba\u8a8d Gateway \u7684\u904b\u4f5c\u72c0\u614b\u53ca\u5176\u8207 OT Device \u548c IT Service \u7684\u901a\u8a0a\u9023\u7dda\u70ba\u6b63&hellip;","_links":{"self":[{"href":"https:\/\/www.ecloudedge.com\/en\/wp-json\/wp\/v2\/posts\/1604","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ecloudedge.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ecloudedge.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ecloudedge.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ecloudedge.com\/en\/wp-json\/wp\/v2\/comments?post=1604"}],"version-history":[{"count":11,"href":"https:\/\/www.ecloudedge.com\/en\/wp-json\/wp\/v2\/posts\/1604\/revisions"}],"predecessor-version":[{"id":2141,"href":"https:\/\/www.ecloudedge.com\/en\/wp-json\/wp\/v2\/posts\/1604\/revisions\/2141"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ecloudedge.com\/en\/wp-json\/wp\/v2\/media\/1248"}],"wp:attachment":[{"href":"https:\/\/www.ecloudedge.com\/en\/wp-json\/wp\/v2\/media?parent=1604"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ecloudedge.com\/en\/wp-json\/wp\/v2\/categories?post=1604"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ecloudedge.com\/en\/wp-json\/wp\/v2\/tags?post=1604"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}