Challenges Faced by Different Roles in Digital Transformation

Digital transformation isn't a one-team mission. From CIOs to plant managers, from IT to OT, every role faces unique challenges.NeoEdge offers a unified platform to bridge the OT/IT gap.

Decision Makers(CEO/CIO/Head of Digital Transformation)

Challenges
CIOs must drive cross-functional collaboration, bridge OT/IT gaps, and implement systematic approaches.

Needs
Improve IT visibility and control over OT data
Establish standardized OT data management processes and platforms
Adopt an open architecture (SDK/API) for continuous scalability
Ensure OT cybersecurity meets compliance requirements

IT Department / Digital Transformation Teams / R&D

Challenges
IT teams are tasked with driving digital transformation with limited resources and often lack familiarity with equipment, processes, and operations.

Needs
Seamlessly preprocess heterogeneous OT data at the edge and integrate with existing IT systems.
Utilize platforms to streamline alert notification and smart monitoring, reducing onsite support workload
Support hybrid architecture to assist clients with system security and compliance
Assist in AI integration and promote digital transformation

OT (equipment management, rolling stock maintenance, power, track, and signaling)

Challenges
OT needs to shift from manual operations to automation and visualization, collaborating with IT to share production data.

Needs
Complete data collection and automation without manual scripting
Save optimal parameters and automatically write back to machines.
Write data to FDC, databases, MES, or other IT systems as required.
Accelerate digital transformation with AI integration.

System Integrators(OT系統SI/IT系統SI)

Challenges
Small and mid-sized system integrators seek to shift from project-based delivery to subscription-based services, building sustainable revenue streams.

Needs
Cloud, security, licensing, and edge management are handled by the platform provider
Easily build and monetize custom apps through secondary development
No need to invest in building cloud infrastructure—accelerate time-to-market for subscription services

Benefits Brought by NeoEdge

Reduce Costs and Increase Efficiency

  • Reduce IT site survey and travel costs
  • Shorten on-site support time and save manpower
  • Support multiple standard protocols to minimize custom development
  • Ready-to-use cloud platform with license management to simplify new business model adoption

No-code OT Data ETL

  • Enhance IT visibility into OT data to drive automation and digital transformation
  • Quickly meet IT demands for production data access
  • Intuitive, no-code configuration
  • Systematically collect and integrate diverse OT data, seamlessly connected to IT systems

Open & Scalable Architecture

  • API/SDK/Docker-ready for future-proof integration
  • Modular and extensible design supports multiple devices
  • Scales from PoC to large-scale deployment on a single platform
  • Flexible business models: subscription or perpetual license

AI & Edge Computing

  • Supports data collection and model deployment for AI
  • Built-in model runner and AI Agent for scalable applications
  • Correlate AI inference with real-time OT data for better decisions
  • Continuously collect OT data
  • Deploy and manage large-scale inference environments

Cybersecurity & Risk Management

  • Security-compliant architecture to reduce implementation risks
  • End-to-end security framework shortens time-to-market
  • Protects critical data and IP with on-premise control




Flexible Development & Ecosystem

  • Build custom solutions with your own apps
  • Docker-based container support for easy expansion
  • Outsourcing-friendly to ease R&D bottlenecks



Start Digital Transformation Journey with NeoEdge