eCloudEdge Digital Innovation Co., Ltd. places great importance on your privacy. We have developed a Privacy Statement (hereafter referred to as "this Statement") to outline how we collect, process, and use your personal data. When collecting, processing, and using your personal data through our websites and services, we comply with applicable laws and the guidelines of this Statement. We recommend that you read this Statement to understand our practices.

1. Introduction of eCloudEdge Digital Innovation Co., Ltd. (Personal Data Collection Entity)

1. eCloudEdge Digital Innovation Co., Ltd. was established on January 1, 2025, and is one of the few leading companies in the Asia-Pacific region and globally advocating for and dedicated to AIoT (Artificial Intelligence of Things) Edge Orchestration Platform. With years of practical experience in OT, IT, and IoT, we have a profound understanding of the challenges and issues faced by industrial IoT. In response, we have developed an AIoT Edge Orchestration Platform designed to provide our clients with a safer, simpler way to quickly build, deploy, and maintain industrial IoT applications.

2. The website, application (NeoEdge X), and AIoT Edge Orchestration Platform (NeoEdge Central) of eCloudEdge Digital Innovation Co., Ltd. serve as channels through which eCloudEdge provides various products and services, including:

(1) ecloudedge.com: Provides information on a variety of main products, solutions, and service offerings from eCloudEdge Digital Innovation.

(2) Application Provided by eCloudEdge (NeoEdge X): A software program that operates on industrial computers (IoT gateways).

(3) AIoT Edge Orchestration Platform (NeoEdge Central): A AIoT management platform that runs on public or private cloud environments.

We reserve the right to add or modify the above-mentioned websites and service names without prior notice.

2.Collection of Personal Data

When you use this website’s services, browse its pages, participate in promotional activities, join as a member, order and use our products/services, or use other website services, you may be asked to provide personal data by the entity operating the site for identity verification, service provision, and related marketing purposes. Personal Data Includes: Identification: name, title, national ID number, address, contact number, email address, credit card number, other account details, and any other personally identifiable information. Characteristics: age, gender, date of birth, etc. Social Status: interests, hobbies, consumption patterns, etc. Education, Skills, or Other Professional Information: educational background, etc. Other: email communications, website messages, system-generated logs (e.g., browsing history). eCloudEdge will retain the above information provided by you and will also keep records generated by the system when you browse or query online, including IP address, access times, browser type, browsing, and click records.

3. Purpose of Collecting Personal Data

When you provide your personal data, it is collected and securely stored in eCloudEdge’s member and customer database system for internal processing and use by eCloudEdge. eCloudEdge may also combine personal data with other information to provide and improve our products, services, content, and advertising.

1. Purposes of collection include: management of engineering and technical services; marketing; contract, similar agreements, or other legal matters; consumer and customer management and services; billing management and debt transactions; accounting and related services; information (communication) services; information and database management; advertising or commercial activity management; surveys, statistical and research analysis; other business activities in accordance with business registration or organizational articles; other consulting and advisory services; and other specific purposes announced by regulatory authorities.
2. For example, we may use personal data for the following purposes:

• Your personal data enables us to inform you about eCloudEdge’s latest products, service announcements, and updates.
• We will use personal data to help us develop, deliver, and improve our products, services, content, and advertising.
• We may use your personal data to send important notifications, such as updates on significant eCloudEdge news or changes to our terms or policies. However, this does not mean we are obligated to notify you of all types of messages individually.
• We may also use personal data for internal purposes, such as auditing, data analysis, and research, to improve eCloudEdge’s products, services, and customer communication. We may use external service providers' software and hardware to carry out these activities.
• If you participate in marketing activities, we may also use the personal data you provide for those activities.

We would like to remind you that you have the freedom to choose whether or not to provide your data (except where required by law). However, if you fail to provide the relevant personal data, you may not be able to become a member or customer and may not be able to enjoy the services offered by eCloudEdge. If you do not provide complete and accurate information, you may not be able to access the services we provide or receive the latest updates.

4. Period, Region, and Recipients of Personal Data Use

1. Duration of Personal Data Use: Unless otherwise agreed, eCloudEdge will use your personal data during the effective period of service or product provision and for one year after the expiration of that period.

2. Region of Personal Data Use: eCloudEdge's personal data servers, related network servers, and the regions where eCloudEdge’s services or products are distributed or marketed.

3. Recipients of Personal Data Use: eCloudEdge's affiliated companies and related outsourced partners (e.g., agents, distributors, vendors providing logistics or payment services). If the personal data is jointly collected by eCloudEdge and other vendors, this will be specified in the joint collection activity.

5. Technology and Cookies

1. eCloudEdge’s related website servers may automatically record the pages you view, the IP address you come from, and the domain name. This information is solely used for statistical analysis and does not involve your personal identification data. It is used to improve our products, services, website content, systems, and advertising. We may also provide this data to advertisers as a basis for evaluating the effectiveness of ads.

2. When you personalize settings on the website, we will place a cookie (a small identifying text file) on your computer. This cookie does not contain data that can identify your personal information; rather, it records data such as your personalized homepage settings on this website. The website server can only read the activity records related to eCloudEdge's websites stored in the cookie and cannot access your activity records on other websites. If you do not wish to accept cookies, you may disable them through your browser settings. However, please note that in doing so, you may not be able to enjoy some of the services provided on the website.

3. When you use eCloudEdge-related services through a computer or mobile device, we will place an anonymous identifier on your device. This identifier does not collect data that can identify your personal information; it only collects records of your usage behavior related to eCloudEdge services. The purpose of collecting this usage data (usage trails) is to optimize the quality of eCloudEdge services, improve user experience, and provide you with better service. If you disagree with this, we recommend that you not download or remove eCloudEdge-related services, as you may not be able to enjoy the services provided by the application.eCloudEdge相關程式 ，惟恐您將無法享受該程式所提供的各項服務。

6. Measures for the Use and Protection of Personal Data

1. eCloudEdge will use your personal data in accordance with the purposes and scope outlined in this statement, and will take all necessary measures to protect your personal data by administrative, technical, and practical means. These measures are designed to prevent the loss, theft, or misuse of your personal data, as well as unauthorized access, disclosure, alteration, or destruction. Furthermore, eCloudEdge will never sell your personal data to any third parties outside of eCloudEdge, and strictly prohibits internal personnel from using this personal data for unauthorized purposes.

2. Disclosure to Third Parties: Some of eCloudEdge’s products or services may be offered in collaboration with strategic partner vendors. In order to provide these products or services, we may need to share specific personal data with these partners. The products or services you receive will be governed by the privacy policy of eCloudEdge and the respective partner's website. eCloudEdge will not share your personal data with third parties for their marketing purposes.

(1) In certain situations, eCloudEdge may be required to disclose your personal data in accordance with laws, legal procedures, litigation, requests from public authorities, government agencies (including law enforcement), or a third party claiming to have suffered harm and providing appropriate proof of such. As a law-abiding corporate group, eCloudEdge must comply with these requests. Additionally, if deemed necessary or appropriate for national security, law enforcement, or other important public interests, we may disclose your personal data following our assessment of the situation.

(2) If necessary to enforce our terms or to protect our operations or users, and after assessing that disclosing your data is reasonable and necessary, we may also disclose your personal data. Additionally, in the event of company restructuring, merger, or sale, your personal data will be transferred to the relevant third parties involved.

(3) Principle of Self-Responsibility: When you use eCloudEdge’s products or services, or post data on discussion forums or message boards on eCloudEdge-related websites, the personal data you provide will be visible to other users, who may read, collect, or use it. In such cases, you are solely responsible for the personal data you choose to provide. For example, if you post your name or email address on a forum bulletin board, that data becomes public. We do not intervene in your decision to disclose personal data, but similarly, eCloudEdge will not be responsible for any issues arising from such actions.

7. How to Exercise Your Rights Regarding Personal Data

1. You have the right to inquire about or request access to your personal data, request a copy of your personal data, request supplementation or correction of your data, request the cessation of the collection, processing, or use of your data, and request the deletion of your data.

2. If you are an individual residing in the European Union, you will have the rights under the EU General Data Protection Regulation (GDPR) regarding your personal data, including the right to access, correct, delete (right to be forgotten), restrict processing, data portability, and the right to object to data processing.

3. You can exercise the above rights by sending a written request to the following address: 6th Floor, No. 103, Section 4, Sanhe Road, Sanchong District, New Taipei City, eCloudEdge Digital Innovation Co., Ltd. Upon receipt of your request, eCloudEdge will process it as soon as possible.

4. You can modify your personal data or password at any time. We will also periodically remind you to update your preferences or contact information to ensure that your contact details and preferences are accurate, complete, and up to date, allowing us to provide you with better products and services.

8. Other Matters

1. eCloudEdge’s websites or services may have more detailed and specific privacy policies. This statement does not exclude the effectiveness of such more detailed and specific provisions.

2. This website's privacy policy will take effect on January 1, 2025. However, in response to changes in the social environment, legal regulations, and technological advancements, eCloudEdge reserves the right to modify this announcement to protect personal privacy and promote the reasonable use of personal data, and will promptly update and inform you. If you have any comments or concerns about this privacy policy, please feel free to contact us.