Company Management and Operations

Common Problems in Company Management and Operations

Q1:How can I check usage and fee records for the previous month?
  • ExplanationThe webpage only displays daily usage for the current month. For historical data, you can view more detailed information through your monthly bill.
  • Operating steps：
    • Go to the Usage & Billing Records page under Company Account.
      • History Records tab: View a summary of total usage and costs for each month over the past year.
      • Records Download tab: Select the desired month to download the corresponding detailed statement for further analysis.

Q2:The Language and Date-Time Format settings in My Company and My Profile have the following differences: **My Company:** * **Scope:** These settings are applied globally to your entire organization. * **Purpose:** They determine the default language and date-time format for all users within the company, as well as for system-generated communications, reports, and interfaces. * **Who can change:** Typically, only administrators or users with specific permissions can modify these settings. * **Impact:** Changes here affect everyone, ensuring consistency across the organization. **My Profile:** * **Scope:** These settings are personal to an individual user. * **Purpose:** They allow each user to customize their own viewing experience, selecting the language and date-time format they prefer to see within their personal account. * **Who can change:** Any user can modify these settings within their own profile. * **Impact:** Changes here only affect the individual user's interface and do not influence other users in the company. In summary, "My Company" settings are for organizational-wide defaults, while "My Profile" settings are for individual user preferences.
  • Explanation:
  • My Company's Settings
    • Only users with Company Account permissions can modify this setting.
    • This setting affects the default Language and Date-Time Format when adding new users, but it does not change the personal settings of existing users.
  • My Profile Settings
    • These are the user's personalized language and time format settings. They are system-level preferences and will override the global settings for My Company.
    • Users can adjust according to their personal needs without requiring administrator permission.
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